| TAKE AN EXTRA 30% OFF SAMPLE & READY MADE ITMES | AFTERPAY & LAYBUY AVAILABLE | ANY MADE TO ORDER ITEMS PLACED AFTER THE 20TH NOVEMBER CAN NOT BE GUARANTEED THEY WILL ARRIVE BEFORE CHRISTMAS

FAQ's

How long will it take to get my pieces?
Any items in stock will be shipped with in 1-3 business days of placing your order. 
All other items are Made to Order. For made to order the current lead time is 15-20 days for new orders. If you order in stock & made to order in the same order then it will all be sent together. If there are any delays then you will be notified asap.
How long will delivery take?
Shipping within New Zealand is usually 2-4 days depending where you are living. Shipping to Australia will be 3-10 working days for Air or 2-6 days for Courier.  Shipping is based on weight.  (please expect some delays with certain locations during the current COVID-19 situation)
Will I get notified when my items are on their way?
Yes, an email will be sent out with tracking information once our courier has collected your item.
How do you package the items?
All our pieces will come in eco-friendly packaging which includes being wrapped in tissue paper in a cardboard box with filling to help protect them whilst travelling.  If something does arrive damaged please keep all packaging plus the damaged item & get in contact with me asap via email at hello@konkret.co.nz That way I can claim on it through the courier company. See link below for more detailed information on the shipping policy. Shipping Policy
How do I care for my concrete pieces?

Please take care when handling your item. Concrete is solid but it will break if dropped on or hits a hard surface. 
For cleaning all you will need to do is wipe down with a clean damp cloth. Items have a water resistant coating on them. Do not let water pool on the dishes as this will cause watermarks & possibly to crack if left over time. 
Concrete items are not suitable for the dishwasher, microwave or oven.
What are those air pockets in the concrete?
While I do my very best to eliminate as much as possible they will still be there as this is a natural occurrence when mixing the concrete. These are not considered a defect as it only adds to the look of the dishes.
Why does my colour not look exactly like the picture?

I mix the concrete in small batches so therefor not every batch with be the exact same.
Can I put food on them?
The items have just been sealed to a satin finish with a concrete sealer then a food safe water resistant coating. They are suitable for dry food only.
How do I protect my furniture?

All of the items except the ring cones & bracelet cone will come with small felt feet underneath to help protect from any marks.

 

What is the returns policy?

We are unable to accept returns or do refunds if you change your mind. 

 

Do we offer wholesale?

Yes we do! If you would like to view our catalogue or have any questions please get in contact with me via email at hello@konkret.co.nz

 

What payment options do you have?

There is Debit/Credit Card, PayPal, Afterpay & Laybuy. All of these are available at checkout.